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        "author": "Tim Skirvin",
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        "description": "# pyfnalsnow\n\nThis module provides Python libraries and scripts to interact with \n[Service Now](http://www.service-now.com).  This was designed to work with\na specific instance of SNOW (FNAL), but these scripts and libraries will \nprobably work with other sites, so it's worth sharing.\n\n## Scripts\n\n### Create: snow-incident-create, snow-ritm-create\n\nCreate Incidents and Requests/Requested Items, respectfully.  These work\ndirectly with the REST API.\n\n### Read: snow-incident-list, snow-ritm-list, snow-tkt, snow-tkt-list\n\nScripts to search and list Incident and Requested Items, respectfully.\nsnow-tkt-list calls both.\n\nsnow-tkt takes a ticket name and prints information about that ticket on\nSTDOUT.\n\n### Update: many scripts\n\nMost of these do what they say on the tin:\n\n* snow-tkt-assign - assign a ticket to a user and/or group\n* snow-tkt-journal - record a journal entry or comment to a ticket\n* snow-tkt-pending - set a ticket to status pending (mostly for RITMs)\n* snow-tkt-resolve - resolve a ticket\n* snow-tkt-unassign - assign a ticket back to the Help Desk\n\n### Delete: No Such Thing\n\nData doesn't generally get removed from SNOW, at least not by users.\n\n## libraries\n\n### pyfnalsnow\n\nCreates and caches the connections to SNOW; caches searches; provides the\nCRUD interface that the various scripts depend on; provides tools for\nuser/group searches; abstracts out the various ticket types (Incidents,\nRequests, Tasks, Requested Items, etc); and works with a central\nconfiguration file (`/etc/snow/config.yaml`) so that we can abstract\nserver/authentication data away from the user.\n\n### pyfnalsnow.ticket\n\nThis mostly provides template functions for the various \nsub-tables (e.g. `Incident`): printing functions, mapping some functions\nto field names, etc.\n\n### pyfnalsnow.Incident, pyfnalsnow.Request, pyfnalsnow.RITM\n\nFunctions that must be customized per-table are stored here; for instance,\nRITMs must change state several times to get to a pending or resolved\nstate.\n\n## Requirements\n\nThis script requires [pysnow](https://github.com/rbw0/pysnow).  I would\nprobably just update it directly except that I don't know for sure what\nchanges we have made locally that don't apply to the \"default\" instance.\n\nTo make this work on RHEL6 and a modern `pysnow` you probably want to\ninstall oauthlib 2.0.7: `pip install oauthlib==2.0.7`.\n\n### Configuration File\n\n`/etc/snow/config.yaml` looks something like:\n\n    servicenow:\n        username: '(USERNAME)'\n        url:      'https://(SITENAME).service-now.com/'\n        password: '(PASSWORD)'\n        instance: '(INSTANCE)'\n\n    ritm_template:\n        priority: '3'\n        u_categorization: 'Hardware -- Worker Node -- No Item Available'\n        urgency: '3'\n\n\n",
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        "keywords": "snow,service-now",
        "license": "Perl Artistic",
        "maintainer": "Tim Skirvin",
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