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        "description": "===================\nHelpdesk Management\n===================\n\n.. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n   !! This file is generated by oca-gen-addon-readme !!\n   !! changes will be overwritten.                   !!\n   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!\n\n.. |badge1| image:: https://img.shields.io/badge/maturity-Alpha-red.png\n    :target: https://odoo-community.org/page/development-status\n    :alt: Alpha\n.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png\n    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html\n    :alt: License: AGPL-3\n.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github\n    :target: https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt\n    :alt: OCA/helpdesk\n.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png\n    :target: https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt\n    :alt: Translate me on Weblate\n.. |badge5| image:: https://img.shields.io/badge/runbot-Try%20me-875A7B.png\n    :target: https://runbot.odoo-community.org/runbot/282/12.0\n    :alt: Try me on Runbot\n\n|badge1| |badge2| |badge3| |badge4| |badge5| \n\nThis module adds Helpdesk functionality in Odoo.\n\n.. IMPORTANT::\n   This is an alpha version, the data model and design can change at any time without warning.\n   Only for development or testing purpose, do not use in production.\n   `More details on development status <https://odoo-community.org/page/development-status>`_\n\n**Table of contents**\n\n.. contents::\n   :local:\n\nConfiguration\n=============\n\nTo configure this module, you need to:\n#. Edit or create new channels.\n#. Edit or create new categories.\n#. Edit or create new stages.\n#. Edit or create new teams.\n#. Edit or create new tags.\n\nChannels\n~~~~~~~~\n\n#. Go to *Helpdesk > Configuration > Channels* to edit or create new channels.\n#. Edit or create a channel.\n#. Set the name for the channel.\n#. You can also Activate or Deactivate channels.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Channels.PNG\n   :alt: Channels\n   :width: 600 px\n\nCategories\n~~~~~~~~~~\n\n#. Go to *Helpdesk > Configuration > Categories* to edit or create new categories.\n#. Edit or create a new category.\n#. Set the name for the category.\n#. You can also Activate or Deactivate categories.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Categories.PNG\n   :alt: Categories\n   :width: 600 px\n\nStages\n~~~~~~\n\n#. Go to *Helpdesk > Configuration > Stages* to edit or create new stages.\n#. Edit or create a new stage.\n#. Set the name for the stage.\n#. Set the sequence order for the stage.\n#. You can select an Email template.\n#. Mark the Unattended checkbox if the stage contains unattended tickets.\n#. Mark the Closed checkbox if the stage contains closed tickets.\n#. You can add a description for the stage.\n#. You can also Activate or Deactivate stages.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Stages.PNG\n   :alt: Stages\n   :width: 600 px\n\nYou can also sort the stage sequence if you move up or down the stages in the list view.\n\nTeams\n~~~~~\n\n#. Go to *Helpdesk > Configuration > Teams* to edit or create new teams.\n#. Edit or create a new team.\n#. Set the name for the team.\n#. Add the teams members.\n#. You can also Activate or Deactivate teams.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Teams.PNG\n   :alt: Teams\n   :width: 600 px\n\nTags\n~~~~\n\n#. Go to *Helpdesk > Configuration > Ticket Tags* to edit or create new tags.\n#. Edit or create a new tag.\n#. Set the name for the tag.\n#. Set the color index for the tag.\n#. You can also Activate or Deactivate tags.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tags.PNG\n   :alt: Ticket Tags\n   :width: 600 px\n\nUsage\n=====\n\n#. Go to *Helpdesk* or *Helpdesk > Dashboard* to see the tickets dashboard\n#. In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets_Kanban.PNG\n   :alt: Kanban view\n   :width: 600 px\n\nTo create a new ticket from the kanban view:\n\n#. Press *Create* button or click on the plus icon at the top of the column of a stage.\n#. Set the name or subject for the ticket.\n#. Select the team that will manage the ticket.\n#. You can select a user to assign the ticket.\n#. Set the priority of the ticket.\n#. Select the partner, and you can also set the partner name and email.\n#. You can select a category and set tags for the ticket.\n#. Add a description.\n#. You can also attach files to the ticket.\n\n.. figure:: https://raw.githubusercontent.com/OCA/helpdesk/12.0/helpdesk_mgmt/static/description/Tickets01.PNG\n   :alt: Create a new ticket\n   :width: 600 px\n\nBug Tracker\n===========\n\nBugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.\nIn case of trouble, please check there if your issue has already been reported.\nIf you spotted it first, help us smashing it by providing a detailed and welcomed\n`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.\n\nDo not contact contributors directly about support or help with technical issues.\n\nCredits\n=======\n\nAuthors\n~~~~~~~\n\n* AdaptiveCity\n* C2i Change 2 Improve\n* Domatix\n* Factor Libre\n* SDi Soluciones\n\nContributors\n~~~~~~~~~~~~\n\n* `Domatix <https://www.domatix.com>`_:\n\n  * Carlos Mart\u00ednez\n  * Catalin Airimitoaie\n  * \u00c1lvaro L\u00f3pez\n  * Samuel Calvo\n\n* `Adaptive City <https://www.adaptivecity.com>`_:\n\n  * Aitor Bouzas\n\n* `SDi Soluciones, S.L. <https://www.sdi.es>`_:\n\n  * Oscar Soto\n  * Jorge Luis Quinteros\n\n* `C2i Change 2 improve <http://www.c2i.es>`_:\n\n  * Eduardo Magdalena <emagdalena@c2i.es>\n\n* `Factor Libre <https://factorlibre.com>`_:\n\n  * Mar\u00eda Alhambra\n  * Daniel Cano\n\n* `Tecnativa <https://www.tecnativa.com>`_:\n\n  * Pedro M. 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