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"info": {
"author": "Robert Habermann",
"author_email": "mail@rhab.de",
"bugtrack_url": null,
"classifiers": [
"Development Status :: 4 - Beta",
"Environment :: Console",
"Environment :: Web Environment",
"Framework :: Pytest",
"Framework :: Sphinx",
"Intended Audience :: Developers",
"Intended Audience :: System Administrators",
"License :: OSI Approved :: MIT License",
"Operating System :: POSIX :: Linux",
"Programming Language :: Python :: 2",
"Programming Language :: Python :: 2.7",
"Programming Language :: Python :: 3",
"Programming Language :: Python :: 3.4",
"Programming Language :: Python :: 3.5",
"Programming Language :: Python :: 3.6",
"Programming Language :: Python :: 3.7",
"Topic :: Documentation :: Sphinx"
],
"description": "Overview\n========\n\n|VersionBadge| |BuildStatus| |CoverageReport| |DocsBuildStatus| |LicenseBadge| |PythonVersions|\n\n\n.. |VersionBadge| image:: https://badge.fury.io/py/PyOTRS.svg\n :target: https://badge.fury.io/py/PyOTRS\n :alt: |version|\n\n.. |BuildStatus| image:: https://gitlab.com/rhab/PyOTRS/badges/master/build.svg\n :target: https://gitlab.com/rhab/PyOTRS/commits/master\n :alt: Build Status\n\n.. |CoverageReport| image:: https://gitlab.com/rhab/PyOTRS/badges/master/coverage.svg\n :target: https://gitlab.com/rhab/PyOTRS/commits/master\n :alt: Coverage Report\n\n.. |DocsBuildStatus| image:: https://readthedocs.org/projects/pyotrs/badge/?version=latest\n :target: https://pyotrs.readthedocs.org/en/latest/index.html\n :alt: Docs Build Status\n\n.. |LicenseBadge| image:: https://img.shields.io/badge/license-MIT-blue.svg\n :target: https://gitlab.com/rhab/PyOTRS/raw/master/LICENSE\n :alt: MIT licensed\n\n.. |PythonVersions| image:: https://img.shields.io/badge/python-2.7%2C%203.3%2C%203.4%2C%203.5%2C%203.6-blue.svg\n :alt: python: 2.7, 3.3, 3.4, 3.5, 3.6\n\n\n\n\nPyOTRS is a Python wrapper for accessing `OTRS `_ (Version 5 or 6) using the\nREST API.\n\nFeatures\n--------\n\nAccess an OTRS instance to::\n\n * create a new Ticket\n * get the data of a specific Ticket\n * search for Tickets\n * update existing Tickets\n\nSome of the most notable methods provided are::\n\n * Client.session_create (Use credentials to \"log in\")\n * Client.ticket_create\n * Client.ticket_get_by_list (takes a list)\n * Client.ticket_get_by_id (takes an int)\n * Client.ticket_search\n * Client.ticket_update\n\nMore details can be found `here `_\n\nInstallation\n============\n\nOTRS Prerequisite\n-----------------\n\nYou have to enable the **webservices** in your OTRS instance. It is recommended to use the\nprovided `template `_.\nThis YAML configuration template includes the **Route: /TicketList** endpoint that **required for PyOTRS** but which\nis not included in the default OTRS webservice setup.\n\nDependencies\n------------\n\n*Dependencies are installed automatically*\n\npip::\n\n - python-requests\n - click (for PyOTRS Shell CLI)\n - colorama (for colors in PyOTRS Shell CLI)\n\nInstall\n-------\n\ninstall::\n\n pip install PyOTRS\n\n**or** consider using a virtual environment::\n\n virtualenv venv\n source venv/bin/activate\n pip install PyOTRS\n\nPython Usage\n============\n\nQuickstart\n----------\n\nGet Ticket with TicketID 1 from OTRS over the REST API::\n\n from pyotrs import Client\n client = Client(\"https://otrs.example.com\", \"root@localhost\", \"password\")\n client.session_create()\n client.ticket_get_by_id(1)\n\n\nMore Examples\n-------------\n\n- instantiate a ``Client`` object called **client**\n- create a session (\"login\") on **client**\n- get the ``Ticket`` with ID 1\n\n>>> from pyotrs import Article, Client, Ticket\n>>> client = Client(\"http://otrs.example.com\", \"root@localhost\", \"password\")\n>>> client.session_create()\nTrue\n\n>>> my_ticket = client.ticket_get_by_id(1)\n>>> my_ticket\n\n\n>>> my_ticket.field_get(\"TicketNumber\")\nu'2010080210123456'\n>>> my_ticket.field_get(\"Title\")\nu'Welcome to OTRS!'\n>>> my_ticket.to_dct() # Show complete ticket\n\n- add an ``Article`` to ``Ticket`` with ID 1\n\n>>> my_article = Article({\"Subject\": \"Subj\", \"Body\": \"New Body\"})\n>>> client.ticket_update(1, article=my_article)\n{u'ArticleID': u'3',\n u'TicketID': u'1',\n u'TicketNumber': u'2010080210123456'}\n\n\n- get Articles and Attachments\n\n>>> client.ticket_get_by_id(1, articles=1, attachments=1)\n>>> my_ticket = client.result[0]\n\n>>> my_ticket.articles\n[, \n\n>>> my_ticket.dynamic_fields\n[, ]\n\n\nGet Tickets\n-----------\n\n>>> client.ticket_get_by_id(1, articles=True, attachments=True, dynamic_fields=True)\n\n\n>>> client.ticket_get_by_list([1, 3, 4], dynamic_fields=False)\n[, , ]\n\n\nUpdate Tickets\n--------------\n\n>>> client.ticket_update(1, Title=\"New Title\")\n{u'TicketID': u'1', u'TicketNumber': u'2010080210123456'}\n\n>>> my_article = Article({\"Subject\": \"Subj\", \"Body\": \"New Body\"})\n>>> client.ticket_update(1, article=my_article)\n{u'ArticleID': u'3',\n u'TicketID': u'1',\n u'TicketNumber': u'2010080210123456'}\n\n>>> df = DynamicField(\"ExternalTicket\", \"1234\")\n>>> client.ticket_update(1, dynamic_fields=[df])\n{u'TicketID': u'1', u'TicketNumber': u'2010080210123456'}\n\n\nCreate Tickets\n--------------\n\nOTRS requires that new Tickets have several fields filled with valid values and that an\nArticle is present for the new Ticket.\n\n>>> new_ticket = Ticket.create_basic(Title=\"This is the Title\",\n Queue=\"Raw\",\n State=u\"new\",\n Priority=u\"3 normal\",\n CustomerUser=\"root@localhost\")\n>>> first_article = Article({\"Subject\": \"Subj\", \"Body\": \"New Body\"})\n>>> client.ticket_create(new_ticket, first_article)\n{u'ArticleID': u'9', u'TicketID': u'7', u'TicketNumber': u'2016110528000013'}\n\n\nArticle body with HTML\n----------------------\n\nPyOTRS defaults to using the MIME type \"text/plain\". By specifying a different type it is possible to e.g. add a HTML body.\n\n>>> first_article = Article({\"Subject\": \"Subj\",\n \"Body\": \"This is a header
\" \\\n \"Link to PyOTRS Docs\",\n \"MimeType\": \"text/html\"})\n>>> client.ticket_update(10, first_article)\n{u'ArticleID': u'29', u'TicketID': u'10', u'TicketNumber': u'2017052328000034'}\n\n\nSearch for Tickets\n------------------\n\n- get list of Tickets created before a date (e.g. Jan 01, 2011)\n\n>>> from datetime import datetime\n>>> client.ticket_search(TicketCreateTimeOlderDate=datetime(2011, 01, 01))\n[u'1']\n\n\n- get list of Tickets created less than a certain time ago (e.g. younger than 1 week)\n\n>>> from datetime import datetime\n>>> from datetime import timedelta\n>>> client.ticket_search(TicketCreateTimeNewerDate=datetime.utcnow() - timedelta(days=7))\n[u'66', u'65', u'64', u'63']\n\n\n- show tickets with either 'open' or 'new' state in Queue 12 created over a week ago\n\n>>> from datetime import datetime\n>>> from datetime import timedelta\n>>> week = datetime.utcnow() - timedelta(days=7)\n>>> client.ticket_search(TicketCreateTimeOlderDate=week, States=['open', 'new'], QueueIDs=[12])\n\n- empty result (search worked, but there are no matching tickets)\n\n>>> client.ticket_search(Title=\"no such ticket\")\n[]\n\n- search for content of DynamicFields\n\n>>> df = DynamicField(\"ExternalTicket\", search_patterns=[\"1234\"])\n>>> client.ticket_search(dynamic_fields=[df])\n[u'2']\n\n>>> df = DynamicField(\"ExternalTicket\", search_patterns=[\"123*\"], search_operator=\"Like\")\n>>> client.ticket_search([df])\n[u'2']\n\n\n\nTips\n----\n\nWhen using **ipython** you could run into UTF8 encoding issues on Python2. This is a workaround\nthat can help::\n\n import sys\n reload(sys)\n sys.setdefaultencoding('utf-8')\n\n\n**If needed** the *insecure plattform warnings* can be disabled::\n\n # turn off platform insecurity warnings from urllib3\n from requests.packages.urllib3 import disable_warnings\n disable_warnings() # TODO 2016-04-23 (RH) verify this\n\nPyOTRS Shell CLI\n================\n\nThe PyOTRS Shell CLI is a kind of \"proof-of-concept\" for the PyOTRS wrapper library.\n\n**Attention: PyOTRS can only retrieve Ticket data at the moment!**\n\nUsage\n-----\n\nGet a Ticket::\n\n pyotrs get -b https://otrs.example.com/ -u root@localhost -p password -t 1\n Starting PyOTRS CLI\n No config file found at: /home/user/.pyotrs\n Connecting to https://otrs.example.com/ as user..\n Ticket: Welcome to OTRS!\n Queue: Raw\n State: closed successful\n Priority: 3 normal\n\nGet usage information::\n\n $: pyotrs -h\n Usage: PyOTRS [OPTIONS] COMMAND [ARGS]...\n\n Options:\n --version Show the version and exit.\n --config PATH Config File\n -h, --help Show this message and exit.\n\n Commands:\n get PyOTRS get command\n\n $:pyotrs get -h\n Starting PyOTRS CLI\n No config file found at: /home/user/.pyotrs\n Usage: PyOTRS get [OPTIONS]\n\n PyOTRS get command\n\n Options:\n -b, --baseurl TEXT Base URL\n -u, --username TEXT Username\n -p, --password TEXT Password\n -t, --ticket-id INTEGER Ticket ID\n --store-path TEXT where to store Attachments (default:\n /tmp/pyotrs_\n --store-attachments store Article Attachments to\n /tmp/\n --attachments include Article Attachments\n --articles include Articles\n --https-verify / --no-https-verify\n HTTPS(SSL/TLS) Certificate validation\n (default: enabled)\n --ca-cert-bundle TEXT CA CERT Bundle (Path)\n -h, --help Show this message and exit.\n\n\nGet a Ticket \"*interactively*\\\"::\n\n $: pyotrs get\n Starting PyOTRS CLI\n No config file found at: /home/user/.pyotrs\n Baseurl: http://otrs.example.com\n Username: user\n Password:\n Ticket id: 1\n\n Connecting to https://otrs.example.com as user..\n\n Ticket: Welcome to OTRS!\n Queue: Raw\n State: closed successful\n Priority: 3 normal\n\n Full Ticket:\n {u'Ticket': {u'TypeID': 1 [...]\n\n\n\nProvide Config\n--------------\n\nThere are four ways to provide config values::\n\n 1. interactively when prompted\n 2. as commandline arguments when calling (checkout -h/--help)\n 3. as settings in the environment\n 4. in a config file (default location: ~/.pyotrs)\n\nBoth the config file and the environment use the same variable names::\n\n PYOTRS_BASEURL=http://otrs.example.com\n PYOTRS_USERNAME=root@localhost\n PYOTRS_PASSWORD=otrs_password\n PYOTRS_HTTPS_VERIFY=True\n PYOTRS_CA_CERT_BUNDLE=\n\n\nLicense\n=======\n\n`MIT License `__\n",
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"license": "The MIT License (MIT)\n\nCopyright (c) 2016-2018 Robert Habermann\n\nPermission is hereby granted, free of charge, to any person obtaining a copy\nof this software and associated documentation files (the \"Software\"), to deal\nin the Software without restriction, including without limitation the rights\nto use, copy, modify, merge, publish, distribute, sublicense, and/or sell\ncopies of the Software, and to permit persons to whom the Software is\nfurnished to do so, subject to the following conditions:\n\nThe above copyright notice and this permission notice shall be included in all\ncopies or substantial portions of the Software.\n\nTHE SOFTWARE IS PROVIDED \"AS IS\", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR\nIMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,\nFITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE\nAUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER\nLIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,\nOUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE\nSOFTWARE.\n",
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